Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you (the “Customer”) and Hadar Real Estate (“Hadar,” “we,” “us”) governing your use of the Hadar CRM platform and related services (the “Service”). By creating an account, signing an order form or using the Service you confirm that you have read, understood and accepted these Terms. If you do not agree, do not use the Service.

2. Description of the Service

Hadar is a business-to-business SaaS CRM purpose-built for real estate brokerages operating in Dubai and the wider GCC region. The Service is licensed on a recurring subscription basis and may include AI chat, AI voice agents, WhatsApp / Telegram / email automation, lead scoring, document handling, analytics and supporting integrations. Specific features depend on the plan and add-ons selected at order time.

3. Accounts and Tenant Isolation

• Each subscription is bound to a single organisation (one tenant per Customer). Sharing a single tenant between separate legal entities is not permitted without our prior written consent.
• You are responsible for keeping credentials confidential and for all activity that occurs under your accounts. Notify us immediately at security@hadar-ai.com of any suspected compromise.
• Tenants are logically isolated through PostgreSQL row-level security and application-level safeguards. Cross-tenant access is prohibited and monitored.

4. Acceptable Use

You agree not to, and not to permit any user of your tenant to:

• Attempt to access another tenant’s data, scrape the Service, reverse engineer the platform, or interfere with its operation.
• Send unsolicited bulk messages, spam, or any communication in violation of UAE TDRA, CAN-SPAM, GDPR, the EU ePrivacy Directive or any other applicable communications law.
• Use AI agents in a deceptive way — you must disclose the use of automated agents where required by law and never represent an AI agent as a human in a regulated transaction.
• Upload content that is illegal, infringes third-party rights, contains malware, or that you do not have the lawful right to process.
• Use the Service to make underwriting, employment, lending or other automated decisions producing legal or similarly significant effects on individuals without appropriate human review.

5. Fees and Payment

• Base pricing is denominated in UAE Dirhams (AED) and is shown net of VAT unless stated otherwise. Local taxes are added at checkout.
• Payments are processed by our merchant of record — LemonSqueezy or Creem (configurable per region). Vercel acts as a hosting provider only and is not party to the payment relationship.
• Subscriptions renew automatically each month or year, depending on the plan selected, until cancelled.
• Usage-based add-ons (voice minutes, AI chat credits, WhatsApp AI) are deducted from a pre-paid wallet that may be topped up automatically when a low-balance threshold is reached.
• Failure to pay invoices within 14 days of the due date may result in suspension and, after 30 days, termination of the Service.

6. Refund Policy

• A 14-day free trial is offered to new Customers. No payment instrument is required during the trial.
• Within the first 30 days following the first paid subscription period, we offer a pro-rata refund for unused, non-consumed subscription fees on written request.
• Consumed credits, voice minutes, AI chat tokens and any third-party pass-through fees are non-refundable once used.
• After the initial 30-day window, subscriptions are non-refundable but you may cancel renewal at any time.

7. Intellectual Property

• The Hadar platform, including software, designs, prompts, model orchestration logic, and documentation, is and remains the exclusive property of Hadar and its licensors.
• You retain all rights in the data you input into the Service (“Customer Data”). You grant Hadar a worldwide, non-exclusive licence to host, process and display Customer Data solely to provide the Service.
• We do not use Customer Data to train third-party foundation models. Aggregated, de-identified usage telemetry may be used to improve the Service.
• Outputs generated by AI features may not be unique to you and similar outputs may be generated for other Customers; however, the rights in the specific outputs produced from your prompts and Customer Data are assigned to you, subject to compliance with these Terms.

8. Data Processing

Where Hadar processes personal data on your behalf, the Data Processing Agreement is incorporated into these Terms by reference. The DPA governs sub-processors, international transfers, security measures and data subject rights. Our handling of personal data we control (account data, billing, security) is described in our Privacy Policy.

9. Confidentiality

Each party shall keep confidential any non-public information disclosed by the other party that is identified as confidential or that should reasonably be understood to be confidential. Confidential information may be disclosed only to employees, advisers and sub-processors who need to know it and are bound by equivalent confidentiality obligations. The obligation survives termination for three years, and indefinitely for trade secrets.

10. Warranty Disclaimer

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Hadar disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, and uninterrupted or error-free operation. AI outputs may contain errors, omissions or hallucinations and must be reviewed by a qualified human before being relied upon for any consequential decision.

11. Limitation of Liability

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, or breach of confidentiality and data protection obligations.

12. Term and Termination

• These Terms remain in force for the duration of any active subscription. Either party may terminate for material breach with 30 days’ written notice if the breach is not cured within that period.
• Hadar may suspend or terminate the Service immediately for non-payment that remains unresolved for 14 days or more, or for serious breaches of the Acceptable Use policy.
• Either party may terminate immediately if the other becomes insolvent, files for bankruptcy, or ceases to do business.
• Sections that by their nature should survive termination (including IP, Confidentiality, Limitation of Liability, Governing Law) survive termination.

13. Export of Data on Termination

Upon termination or expiry of the subscription, the Customer may export Customer Data in commonly used machine-readable formats (CSV / JSON, with documents in their original format) for a period of 60 days from the effective termination date. After that period, Customer Data will be deleted from production systems within 30 days and from backups within the standard backup rotation, except where applicable law requires longer retention (e.g., UAE FTA tax records).

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict of law principles. The courts of Dubai have exclusive jurisdiction, subject to the dispute resolution mechanism in the next section.

15. Dispute Resolution

The parties shall first attempt to resolve any dispute amicably through good-faith negotiation between senior representatives. If the dispute is not resolved within 30 days, the parties shall submit it to non-binding mediation under the Dubai International Arbitration Centre (DIAC) Mediation Rules. If mediation fails to resolve the dispute within a further 60 days, the dispute shall be finally settled by arbitration under the DIAC Arbitration Rules, by a sole arbitrator, in English, with the seat in Dubai, UAE. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to active Customers by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact