Hadar Help Hub
Hadar is a Dubai-built AI CRM for real estate teams that live on WhatsApp. Lead capture, AI replies in seven languages (English, Arabic, Russian, Hindi, Mandarin, Urdu, Tagalog), voice calls, DLD-aware property data, and AED-native invoicing — in one workspace your agents, managers, and finance leads share.
These docs are written for operators: brokers, sales managers, and the engineers who integrate Hadar with Bayut, Property Finder, your portal, or your booking flow. If something is missing or wrong, email support@hadar-ai.com — we read every message.
Getting Started
Sign in, verify, complete the onboarding wizard, capture your first lead, connect WhatsApp, enable the voice agent, and invite your team — all inside the first thirty minutes.
API Reference
Bearer authentication, per-tier rate limits, idempotency keys, the `{ data, error }` envelope, cursor pagination, webhook signatures, and curl examples for `/api/v1/leads` and `/api/v1/whatsapp/messages`.
Voice Agent
How Vapi and ElevenLabs power inbound and outbound calls, voice ID selection, transcript persistence, per-minute pricing, mic test, opt-out flow, and PDPL-aligned recording retention.
WhatsApp Integration
UltraMsg (default for launch) and Meta Cloud API (Enterprise) setup, opt-in capture, the 24-hour customer service window, template approval, and quality rating monitoring.
Billing & Tax Invoices
AED-native invoicing, FTA TRN compliance, VAT line treatment, credit notes, wallet top-ups, proration on plan changes, and Stripe Tax behaviour for Dubai customers.
Security
SSO and MFA, role-based access, audit logs, data residency, encryption at rest and in transit, webhook signing, and the shared-responsibility model.
Service Level Agreement
Uptime targets per tier, response and resolution times by severity, scheduled maintenance windows, service credits, and exclusions. Mirrors the contractual SLA.
Interactive API Docs
Swagger UI rendered from our OpenAPI 3.1 schema. Try every endpoint against your workspace with a temporary key. Pair with the API Reference for the operator-facing narrative.
Status & incidents
Live system health and incident history live on the status page. Every SEV-1 and SEV-2 incident produces a post-incident report delivered to your billing and security contacts within five business days.
Legal & compliance
Review the Terms, Privacy Notice, and SLA before granting Hadar production access. DPAs are signed at contract execution; mirror them via /legal/dpa.